Support/post-purchase page playbook

What the page must do

Structure:

Symptom/problem
→ likely causes
→ safe diagnosis
→ resolution steps
→ limits/risks
→ escalation/support

These pages can strengthen both customer success and retrieval coverage.

Controls that matter most here

• I-10 Problem, implementation and after-purchase questions must be covered P1
• Q-01 The page must let the user complete their task P1