Customer information

Refunds

Our aim is to resolve problems early and fairly. Tell us promptly; using a chargeback before contacting us can delay a straightforward remedy.

Before work starts

You may cancel by email before work starts and receive a full refund to the original payment method.

If we cannot accept or deliver

If we reject the brief, cannot provide the purchased scope or miss it for reasons within our control, we will offer a prompt remedy, revised date or full refund. You choose where a revised date would defeat the business purpose.

After work starts

If you cancel after work starts, we may deduct the reasonable value of work already completed and refund the balance. We will explain the calculation. If a deliverable materially misses the agreed scope, contact us within 14 days of delivery and we will first correct or re-perform it; where that is not reasonable, we will provide an appropriate refund.

How and when

Email the order email address, service name and reason. Approved refunds go to the original payment method. Bank processing time is outside our control, but we normally initiate the refund within five UK working days.

Legal rights

This policy does not reduce any rights or remedies that cannot lawfully be excluded.

Contact

Email info@websitespot.co.uk. Ultimate Vision Ltd, company number 14613662, registered office: Office 4 Kingsway North, Team Valley Trading Estate, Gateshead, NE11 0JH, United Kingdom.

Last updated 2026-08-11.